Warranty Policy

Effective Date: August 4, 2025
Contact Email: hello@nianhe.shop

At Nianhe, we take great pride in the craftsmanship and energy of our jewelry. All of our products are handcrafted using high-quality materials and ethically sourced crystals. That’s why we offer a limited 30-day warranty on all purchases.

🔒 What’s Covered:

Our 30-day warranty covers manufacturer defects, including:

  • Broken chains or clasps (under normal wear)

  • Loose or detached stones upon arrival

  • Faulty hardware or assembly issues

If your item arrives damaged or breaks due to a craftsmanship defect within 30 days of delivery, we’ll repair it, replace it, or offer store credit — free of charge.

🚫 What’s Not Covered:

This warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, impact, or accidents

  • Tarnishing from water, perfume, sweat, or improper storage

  • Lost or stolen items

  • Items outside the 30-day period

🛠️ How to Make a Warranty Claim:

  1. Email hello@nianhe.shop with:

    • Your full name and order number

    • Photos clearly showing the issue

    • A brief explanation of what happened

  2. Our support team will respond within 1–2 business days.

  3. If your item qualifies, we’ll provide instructions for repair, replacement, or credit.

🌱 Extra Tip for Long-Lasting Jewelry:

To keep your piece beautiful and energized, avoid water, store it in a dry place, and cleanse your crystals regularly with sunlight, moonlight, or sage.