Privacy Policy

Effective Date: 08/04/2025

At Nianhe, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

When you use our site, we may collect the following information:

  • Personal Info: name, email address, shipping/billing address, phone number

  • Payment Info: processed securely via third-party payment gateways Shopify Payments, PayPal we do not store full card details

  • Order Details: items purchased, date, location

  • Technical Info: browser type, IP address, device, pages viewed (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send promotional emails (if you opt in)

  • Improve website functionality and user experience

3. Sharing Your Information

We do not sell or rent your personal information. We only share your data with:

  • Secure payment processors (Stripe, PayPal, etc.)

  • Trusted shipping partners

  • Analytics tools (like Google Analytics)

These third parties only use your data to help us serve you better.

4. Cookies

Our website uses cookies to:

  • Track user behavior for analytics

  • Remember items in your cart

  • Provide a smoother shopping experience

You can disable cookies in your browser settings, but this may affect site performance.

5. Email Marketing

If you sign up for our newsletter, we may send you occasional emails about new arrivals, special offers, and crystal guides. You can unsubscribe at any time by clicking the link at the bottom of any email.

6. Protecting Your Information

We take your security seriously. All transactions are encrypted via SSL and processed through secure systems. We do not store any sensitive payment information.

7. Your Rights

You can:

  • Request access to your personal data

  • Ask us to correct or delete your data

  • Opt out of marketing at any time

Just email us at hello@nianhe.shop with your request.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
📧 hello@nianhe.shop

🧿 Your trust means everything to us.

Thank you for choosing Nianhe.